Privacy Policy

  1. Multilingues21 – Traduções e Edições Técnicas Multilingues Lda., with head office at Av. Infante D. Henrique, no. 333H – Esc. 15, 1800-282 Lisboa, Portugal, and VAT number PT507983815, hereinafter referred to as M21Global Translation Company, respects individual privacy and values the trust of its users, members and partners.
  2. M21Global Traduções has a privacy policy in place that guarantees a commitment to security for all users of this website, particularly with regard to the processing of their personal data. The Privacy Policy may be revised and, as such, it is recommended that you consult it whenever you access the website.
  3. The entity responsible for processing personal data is M21Global Traduções, and the person responsible for its management can be contacted via email at
  4. The personal data of customers, suppliers and interested parties, hereinafter referred to as Customers, are processed because they are necessary for the correct processing of requests for quotes, the correct analysis of the service needs requested, the sending and preparation of proposals and quotes, the conclusion and execution of the contract, the fulfilment of legal obligations imposed on M21Global Traduções, to achieve the legitimate interests of M21Global Traduções or because they have been consented to.
  5. The data requested in the Immediate Quote, in the Personalised Quote, in the Contact Forms or for New Translator Applications [Application Form], which is mandatory, are essential for the provision of the service by M21Global Translations. The omission or inaccuracy of this data, or other information provided by the Customer or the Translator, is their sole responsibility.
  6. The personal data provided by the Customer or the Translator, or generated by the use of the service, will be processed and stored electronically, and will be used by M21Global Traduções for the following purposes: marketing and sales, customer management and service provision, accounting, tax and administrative management, litigation management, network and systems management, information security and physical security control, management of operators and compliance with legal obligations.
  7. Data processing for marketing purposes will be carried out in accordance with the consent option expressed by the Customer or Translator. Consent must be prior, free, informed, specific and unambiguous, expressed in a written or oral statement, or through the validation of an option. The Customer or Translator may object, at any time and by any means, to the processing of data for marketing purposes.
  8. Personal data are retained for different periods of time, depending on the intended purpose of the data, and taking into account legal criteria on the need to minimise the retention period. More specifically, budget and project data may be retained until the end of the period during which the invoice can be legally challenged or payment claimed, or for legally defined periods for the purposes of investigation and legal action.
  9. M21Global Translations only receives personal data (such as, for example, name, address, VAT number, telephone number or email address) when voluntarily submitted through the website(s) or services it provides.
  10. This information can only be used by M21Global Traduções as a means of contact and use of its website(s) and services, namely to send newsletters and information regarding the activities carried out.
  11. In the process of sending personal information, the user(s) is/are solely responsible for the veracity of the data entered and the user(s) accepts this obligation, and must update them when necessary, thus ensuring their accuracy.
  12. The data provided will not be transmitted or transferred to third parties without the prior consent of the data subject(s), and will only be kept on servers located in countries of the European Union or the United States.
  13. M21Global Translations keeps the data received in an electronic database, which contains the personal information sent voluntarily.
  14. M21Global Traduções, fully aware of the use and processing of personal or professional data, and in accordance with current legal regulations, has an automated system (and file) in order to guarantee the security, integrity and confidentiality of data provided by the user(s).
  15. M21Global Traduções has adopted the necessary security levels to protect its users’ data, as well as technical measures to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided.
  16. Records in the M21Global Traduções databases guarantee information on the total number of visitors, visits to each page, as well as the domain names of the Internet operators (ISP) of users and visitors. No personally identifiable information is collected in the process of visiting or using the content.
  17. M21Global Translations provides its users with links to other websites that it considers useful and for informational purposes. M21Global Translations is not responsible for the security and privacy policy, form, content and practices of the websites accessed by the user through the links provided.
  18. By using the website, the user(s) consent to the collection and processing of the information mentioned in this Privacy Policy, acknowledging that it may be altered by M21Global Translations without any prior or subsequent communication. Any changes to the privacy policy of the M21Global Translations website will be expressly provided on this page.
  19. In case of doubt, the interpretation of the original version of this document, in Portuguese, shall prevail.
  20. If you have any questions about the terms of the Privacy Policy of the M21Global Traduções website, please contact us.

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